Feeling like something different for lunch, I convinced a friend of mine to go with me to Rumi Restaurant.
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Food:I went twice — once I went to their restaurant and the second time I ordered delivery. The first time, I ordered their chicken doner (first photo). It was really good, but there was no “Special Rumi sauce” as the description promised. Then the second time, I ordered the doner sandwich (mixture of beef and lamb). The pita bread was pretty good and a generous size. Unfortunately, again, there was no yogurt sauce (as they had promised). So both of these sandwiches, while they were good, were dry. If there was sauce on them, I bet they would have been good!
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Service: They’re pretty quick and polite. My delivery order didn’t come with the soda though that I had ordered (and paid for).
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Atmosphere: The interior completely lacks any character. It’s fake wood tables and cheap chairs, but they offer good deals and big helpings. For example, they have a $8 pizza special where they give you two slices and a can of soda (and the slices are pretty big).
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Attire: Casual
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Price: $
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Overall:Next time I order from here, I’ll make it very clear I want the sauce to be included on the sandwich. I like the fact they’re open late and have an $8 minimum needed for free delivery.
Here’s the menu to their pizza (Pizza Milano Menu Side A and Pizza Milano Menu Side B) and here’s Rumi’s menu (Page 1, Page 2, Page 3, Page 4). Just click on the menu and then click on the photo icon to make the menu bigger.
Details:
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Hours: Sun-Thurs 10 AM-2 AM; Fri & Sat 11 AM-5 AM
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Address: 2001 L St NW; Washington, DC 20036
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Ph: 202-331-1922
July 22, 2008 at 5:37 pm
I work in an office space very close to the restaurant. A year or two ago, I ordered delivery from them practically everyday. Before too long, I noticed that their food was inconsistent. Items would be missing. So I figured I’d remind them when placing my order. For awhile, they got it right about 50% of the time. The next thing I knew, they disregarded the ingredients that are clearly listed on their menu altogether. I decided to give them one last try and to no surprise, they forgot again. When I called to let them know, they were kind enough to deliver the missing ingredient. This happened a second time, but when I called, instead of offering to bring the missing item – Kalamata olives, I was told that I was wrong and needed to look closer. I explained that I checked again and was told to look even closer. I couldn’t believe their response so I made it very clear that I’ll never order from them again. The owner was polite enough to tell me he could care less. I decided to walk across the street to get a refund and to show them that in fact, there were no olives. He told me he didn’t trust me. What a response! Then again, maybe I’m missing something. Perhaps people take time out of their work day to order food, call the restaurant back because the order was wrong and then take it back for a refund all for the hell of it, only to have to spend more time ordering from another place. I’ve never in my life seen a restaurant with such poor service. And what’s even more surprising is that with all of the options people in the area have for lunch, and the importance of maintaining good customer relationships, especially in a business area where people venture out for lunch everyday, you’d think they’d have enough common sense to (a) get their orders right at least half of the time, (b) not make rude statements when they’re in the wrong, and (c) not flirt with customers. Did I forget to mention that? That’s part of why I took the long hiatus. In any event, I’ll stick with Jack’s, La Baguette, Subway and all of the other quick eat places around the office where I know the staff has the decency to provide better service! $9 plus a delivery tip for a salad and bad service. No thanks!